United3dArtists

Hi my vue 11 pro just stoped working .it gives me this message but
i cant find anything on my pc .I reinstalled vue and still get this message.
anyone know what i can do
Cheers Ralph

I have Windows 8 and the PLE version of Vue 11 infinite and get the warning message on start up.


I put in a mountain scene to render and it worked. I guess contact EON to find out what's up.

I also had that but it worked fine up until know.gess ill just put win 7 back on
cheers

The message suggests you might look at whatever equivalent of task manager win8 has and look for vue processes that are still running. Then shut down and restart and look to see if process is a service run on startup. If so, then manually stop that process before you launch vue normally.

hth

Thanks .i checked auto start,roaming , and the task maneger
i could not find enything which had to do with vue. i deinstalled it ran a registry cleaner
and the reinstalled it and still ger that dam message .
i am going to put win 7 back on this pc just for all my 3d work .
my other pc has win 8 but is for gaming only .thats ok .

I have just tryed puttng win 7 back on and it wont let me on my ssd.
so its either find out whats causing this or get a new ssd. Shit happens

just sent a ticket in to eon ,i have the maintenece so i should get help fairly quick

Here is the answer to the prob .
Hi Ralph,

With Vue closed, browse to the c:/ProgramData/e-onsoftware/Vue 11 Infinite/Updates folder. This is a hidden directory so you need to have the option to view hidden files and folders turned on in Windows Folder Options.

In that folder you should find the update file that you can run manually to update the software. Then, delete or rename the 'archive.update' file.
Now, you should be able to start Vue without a problem. Let me know if you are still having problems.

Best regards.
Lee Randall
And it worked
Cheers Ralph

Did this fix work?

Yes it worked fine . they answered within 15 minutes ,thats awsome help from eon